Delivery :

Standard : Estimated delivery between 10 and 15 working days .

Express (if available) : Delivery within 5 to 8 working days .

We are committed to delivering your items to you as quickly as possible. Each package is carefully checked before shipping.

✅ Accepted return conditions:

Product damaged upon receipt (photo provided)

Lost or undelivered product (tracking provided)

Error in the item sent (product not conforming to the order)

⚠️ Reporting deadline:

You have 48 hours after receiving the package to report any problems (damage, missing item, error, etc.).

After this period, we cannot guarantee priority support.

📦 How to request a return?

Contact our customer service via the contacts page or WhatsApp with:

Order number

Photo(s) of the product received

Description of the problem

Once the request is validated, we will provide you with a return label or a suitable solution depending on the situation.

The product must be unused , in its original packaging , and returned within 7 days after validation of the request .

💰 Refunds:

The refund will be made within 5 to 10 working days after receipt and verification of the return.

It will be made via the payment method used during the purchase .

❌ Returns are not accepted if:

The item has been used, opened or damaged after receipt.

The 48-hour deadline to report the problem has passed.

This is a personalized or promotional product, unless there is a proven defect.

All devices, machines and equipment in the Beauty and Spa category benefit from a manufacturer's warranty of 1 to 2 years , depending on the type of product.

This warranty covers manufacturing defects or technical failures not related to improper use.

For any warranty related inquiries, please provide:

The purchase invoice

A precise description of the problem

Photos or videos if necessary

For most items in this category, shipping and taxes are already included in the price displayed. No additional costs to expect at checkout!