Return Policy – Souriree Concept

At Sourire Concept, the satisfaction of our professional customers is a priority. However, for reasons of quality, traceability, and compliance, our return policy applies under the following conditions:

✅ Return Conditions

• We accept returns of unused, unopened products in perfect resalable condition, in their original packaging.

• Any dispute regarding a delivered item must be reported within 3 calendar days of receipt of the package.

• Prior authorization from our customer service is required before any return.

• Video evidence may be required to validate the condition of the product upon receipt – acceptance is at our sole discretion.

💸 Fees and Reimbursement

• Any validated return will be refunded less a 25% restocking fee.

• Return costs are the responsibility of the customer.

• No refunds or exchanges will be made for:

1. Orders containing a free shipping promotional code.

2. Digital products (downloads, licenses, etc.).

📦 Customs Obligations and Identification Data

In order to comply with customs legislation and ensure the proper clearance of your packages in the event of a blockage at the border:

• All professional clients must provide a valid intra-community VAT number, SIRET, SIREN or EORI.

These identifiers allow:

1. To ensure tax and customs traceability.

2. To facilitate the release of packages blocked by customs authorities.

3. To avoid delivery refusals or customs returns, which are often costly and non-refundable.

Without this information, no return, exchange or refund can be processed.